Privacy Policy

This Privacy Policy explains how ChillGuyStore collects, uses, and protects your personal information when you use our website or place an order.
 

We collect personal data such as your name, contact details, billing and shipping addresses, order history, and device/browser information. Payment details are processed securely by third-party payment providers (such as Shopify Payments, PayPal, and Stripe) and are never stored in full by us.
 

We use your data to:

• Process and deliver orders

• Provide customer support

• Prevent fraud and ensure website security

• Comply with legal obligations

• Improve our services and user experience
   

We rely on lawful bases under the UK GDPR, including contract performance (to fulfil orders), legal obligations, and legitimate interests (such as fraud prevention and business improvement). Where required, we will request your consent for marketing communications.
 

We may share your data with trusted third parties, including payment processors, shipping carriers, IT providers, and fulfilment partners, strictly for operational purposes. We do not sell your personal data.
 

Your data may be transferred outside the UK or EEA (for example, to suppliers or shipping partners). Where this occurs, we ensure appropriate safeguards, such as Standard Contractual Clauses, are in place.
 

We retain personal data only for as long as necessary to meet legal, tax, and operational requirements.
 

Under the UK GDPR, you have the right to access, correct, delete, restrict, object to, or request the transfer of your personal data. You also have the right to lodge a complaint with the UK Information Commissioner's Office (ICO).